Delivery Information

2025 Christmas and New Year Period

Our warehouse and offices will be closed for the Christmas period from 11am on Wednesday 24th December 2025 until 8.30am on Friday 2nd January 2026.

Any order placed between these times and dates will be dispatched using your chosen delivery option when we return on Friday 2nd January 2026.

Any orders placed before 11am on 24th December have been dispatched and are on their way to you using your chosen delivery method. You can find tracking information on your dispatch confirmation email.

If you have a question, please send us a message and we'll get back to you as soon as the relevant team member is available, when we return on the 2nd January.

In the meantime, we wish you a very Happy Christmas and thank you so much for supporting our family-run company in 2025!

The Cracker Company Team

Despatch Times

Every working day we mail orders that were placed the previous working day (or over a weekend and/or public holiday), together with any orders placed up until 8AM that day.

Working days are Monday to Friday only and exclude all weekends and UK public holidays.

For example, an order placed at 7.30am on a Friday would be sent the same day but an order placed on Friday at 4pm would then be dispatched on Monday.

We are based in the UK and mail orders to the UK only.

Certain products cannot be sent to the “highlands and islands” of the UK.  The product details will show this, where applicable.

The UK rates below apply to all addresses with a UK postcode format, including Northern Ireland and the Channel Islands.

If you have any questions regarding our delivery options, please contact us.

Standard Delivery - expected delivery 2-3 days from despatch

Mailed using either Royal Mail 48 or our couriers. 

The charge made for this service £4.83.

Express Delivery - expected delivery 1-2 days from despatch

Mailed using either Royal Mail 24 or our couriers.

The charge made for this service is £5.72.

RM48 Tracked Mail - expected delivery 2-3 days from despatch

Mailed using RM48 Tracked. Please note this is not a guaranteed day delivery service but will be trackable from when it leaves our warehouse to delivery.

The charge made for this service is £5.58.

RM24 Tracked Mail - expected delivery 1-2 days from despatch

Mailed using RM24 Tracked. Please note this is not a guaranteed day delivery service but will be trackable from when it leaves our warehouse to delivery.

The charge made for this service is £6.47.

Next Working Day Delivery

Order by 1PM on any working day for delivery before the end of the following working day.

The delivery service used for this option is Royal Mail Special Delivery which will be delivered at any time before the end of the following working day.

We do also offer a service below that is guaranteed for delivery before 1PM the next day.

Orders placed after 1PM on any working day will be despatched the following working day, for example an order placed after 1PM on Friday will be despatched on Monday for delivery on Tuesday.

PLEASE NOTE:

  • Working days for despatch are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays.
  • Personal addresses - Working days for delivery are Monday to Saturday only and excludes Sundays and all UK public holidays.
  • Business addresses - Working days for delivery are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays.

Cost is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens. 

Next Working Day Delivery by 1PM

Order by 1PM on any working day for delivery the following working day before 1PM.

The delivery service used for this option is Royal Mail Special Delivery which is currently guaranteed by Royal Mail for delivery before 1PM.

Orders placed after 1PM on any working day will be despatched the following working day, for example an order placed after 1PM on Friday will be despatched on Monday for delivery on Tuesday.

PLEASE NOTE:

  • Working days for despatch are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays.
  • Personal addresses - Working days for delivery are Monday to Saturday only and excludes Sundays and all UK public holidays.
  • Business addresses - Working days for delivery are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays.

Cost is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens. 

Collection in Person

We do not offer collections at the current time.

Busy Periods & Weather Issues

We would ask you to allow adequate delivery time when placing your order in the weeks building up to Christmas or during other problematic times for the delivery services, such as extreme weather conditions.